Questions buyers ask us
Short answers to the things buyers, product developers and technical teams ask us most.
About us
What does John Hill Foods make?
Bulk sticky toffee, caramel (including glucose caramel and caramel sauces) and natural tray fudge, for chocolate makers, confectioners and food manufacturers. We also cook customer recipes.
Where are you based?
At Unit 6, Monument Business Park, Chalgrove, Oxfordshire, south-east of Oxford. Everything we sell is made there.
How long have you been making caramel?
Since 1986, when John Hill started the business in north London. It moved to Chalgrove in 2006.
How is your caramel made?
In open pans with scrapers turning each batch and an operator at the pan. Every batch goes through a 6 mm sieve and is recorded with the lot codes of its ingredients. How we make it.
Do you sell to the public?
No. We only supply businesses.
Products and ingredients
Can you make our recipe?
Yes. We cook customer recipes, and we're happy to sign a non-disclosure agreement before you share yours. How it works.
Do you make organic caramel and toffee?
Yes, to order. We're certified organic by the Soil Association. Quality and technical.
Are your products suitable for vegetarians or vegans?
They're suitable for vegetarians. They aren't vegan, because they all contain milk.
What allergens do your products contain?
All our products contain milk. Each product specification lists the allergens in that recipe.
Do you use hydrogenated fats?
No.
Is your caramel bake-stable?
Not as standard. Our caramels soften at oven temperatures, as they're made for chocolate and confectionery. If you need one for baking, tell us what it has to do and we'll tell you honestly whether we can make it to your recipe.
Packing, documents and ordering
How is it packed?
In bulk, usually in food-grade pails, and stored dry at ambient temperature.
Can you send a specification?
Yes. Tell us which product you're looking at and we'll send the specification, with allergen and nutrition information. Ask for a specification.
Do you deliver?
Orders are collected from Chalgrove by arrangement.
How do I get a quote?
Contact us with the product, how you'll use it and roughly how much you need. We'll reply with questions or a straight answer.